All safety instructions

Important safety information on the steering linkage (year 2020-21)

Due to a human error during production, steering linkages with faulty weld seams have come into circulation. The steering linkage is an important, safety-relevant component, so bikes with faulty weld seams must be taken out of service immediately.
2021-01-30 ✱ Sicherheitshinweise

Which models are affected?

Potentially affected are the models "Muskel", "Motor px" and "Motor st" from the model years 2020 and 2021. The models can be identified by the frame numbers 20MCXXXX and 21MCXXXX. In particular, bikes that were delivered to dealers or end customers between fall 2020 and spring 2021 may be affected. In some cases, stock items from dealers may also have been delivered to end customers later.

The frame number is located at the position shown in Fig. 1. The affected weld seam is marked in Fig. 2; the seams at both ends of the rod may be affected.

Figure 1
Figure 1
Figure 2
Figure 2

What needs to be done now?

If your muli has a frame number 20MCXXXX or 21MCXXXX, you received it between fall 2020 and spring 2021 and have not yet been contacted by your dealer or muli-cycles, please contact the point of sale of your muli cargo bike immediately and/or contact our customer service. In this case, the bike must be taken out of service immediately and must be checked by a professional mechanic. The dealer can quickly check the steering linkage and, if necessary, initiate a quick replacement of the steering linkage.

Where can I find more information?

The muli customer service team is familiar with the subject and will be happy to answer any questions you may have. If you have any concerns or uncertainties, please do not hesitate to contact us:
Mail: | Phone: 0221-71594350

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