All safety instructions

Design update on the seat tube (year 2020-21)

Some models of our bicycles may develop cracks in the seat tube during intensive use. These cracks can make the seat tube break, which can lead to accidents and injuries. We therefore reinforce all seat tubes of potentially affected bikes.
2022-11-21 ✱ Sicherheitshinweise

Which models are affected?

Potentially affected are all muli cargo bikes, "Muskel", Motor "px", Motor "st", from the model years 2020 and 2021. The models can be identified by the frame numbers 20MCXXXX and 21MCXXXX.

The frame number is located at the position marked in Fig. 1. The specific area affected is marked in Fig. 2.

Figure 1
Figure 1
Figure 2
Figure 2

What needs to be done now?

If you own a muli from the model years listed above and have not yet been contacted by your dealer or muli-cycles, please contact the point of sale of your muli cargo bike immediately and/or contact our customer service. If your bike is affected, please stop using your muli. You will be given an appointment at a specialist workshop. There, the seat tube of your muli will be reinforced with a sleeve and you will receive a new seat post with an adapted diameter.

Where can I get more information?

The muli customer service team is familiar with the subject and will be happy to answer any questions you may have. If you have any concerns or uncertainties, please do not hesitate to contact us:
Mail: | Phone: 0221-71594350

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