Complaint

Where is the problem?

Complaint form

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Problem detection

Complaint*

Frame number*

Error description*

Delivery bill or invoice number.*

Faulty part*

Upload documents

Side view of your bike (max. 4MB)*

Your muli photographed from the side
Upload required for submission

Frame number (max. 4MB)*

A photo of the frame number
Upload required for submission

Error image (max 10MB)*

Please send us a video/photo of your defect:
Hub cracks, system switches off etc.

Contact details

First name*

Last name*

Street*

House number*

Apartment, room, etc.

Zip code*

Location*

E-mail address*

Telephone

More information about your muli

Mileage in km (muli st/st per/eu)

Proof of inspections and maintenance carried out

I have read and accepted the privacy policy.
muli employees are authorized to contact me regarding my return.

Please fill in all fields marked with *. This information is required to successfully complete your purchase.

Notes

Important: Please contact us before repairing the damage using this form.

Please understand that we can only process claims for mules and accessories purchased from us. Please also note that a lack of maintenance, particularly on the gearbox and wheel hubs, may invalidate any claims.

The complaints process is as follows:
1. We receive your complaint request.
2. we check whether all the necessary information is available and whether the muli was purchased from us.
3. we then decide whether the complaint is accepted, rejected or handled in an accommodating manner and inform you of the next steps.