FAQs

No, this is a widespread misconception. Smaller tires theoretically even have an advantage in terms of acceleration, as they have less rotating mass and therefore reach speed faster.

The following applies to top speed: smaller tires do not automatically make you ride slower and you do not have to pedal harder, provided the gear ratio is adjusted accordingly. With the muli, this is compensated for by a chainring with 50 teeth.

The muli is manufactured entirely in Germany. From the smallest bent tube to the last weld seam. From powder coating to final assembly. For us, it is of central importance not only to produce a sustainable means of transportation, but also to make the production itself as sustainable, social and fair as possible.

In the event of a necessary repair, you should first contact your muli dealer. If you purchased your muli directly from us, please contact our technical support team (quality@muli-cycles.de) before repairing the damage.

This is the only way we have the opportunity to assess possible damage and manage the complaint process. As a rule, we can provide spare parts at a reasonable price or have suitable tips to keep the repair simple.

The frame number, name and fault description should always be referred to as information.

Good to know: apart from the frame, steering linkage and basket, the muli is fitted with standard components that can be repaired in any bicycle workshop.

The maximum load for the basket is 70 kg. The luggage carrier may be loaded with a maximum of 27 kg and the seat post with a maximum of 100 kg. The rider’s weight, including clothing and rucksack, may therefore not exceed 100 kg.

However, any load distribution must always be within the permissible total weight for the muli. This value is 200 kg for muli motor and muli muscle. It is important to remember that the tare weight of the muli is part of the permissible total weight (see below). This means that it must always be ensured that the tare weight of the muli, the weight of the rider and the weight of the load on the basket and luggage carrier together do not exceed 200 kg.

Tare weight muli:
muli muscle: 25kg
muli motor st / st pro: 33kg
muli motor eu: 35kg

The child seat was designed for transporting two children and is suitable from around one year of age. This corresponds approximately to the age at which children can sit upright independently - this is the prerequisite for using the child seat.

For all younger children and babies, we offer an infant car seat adapter for basket installation.

It is more difficult to determine up to what age the seat is suitable. Weight and height are the main factors here.

• The child seat is approved for a total weight of 40 kg.

• The seat belts are approved for 22 kg per belt set.

• Seat height under the handlebars: 63cm

• Seat height under the rain cover:

  • in the direction of travel: 55cm

  • against the direction of travel: ~80cm

The muli is available in a frame size which, in combination with the height-adjustable handlebars, is suitable for riders between 1.50m-1.55m and 1.95m-2.00m. We always recommend a test ride for tall and relatively short riders. There is no general answer to this question.

The muli fits on many common rear carriers. Models with straight and continuous rails are particularly suitable. If the rails are not designed for the wheelbase of the muli, the front wheel can be removed and the down tube fixed to the rail instead. Of course, the load must be secured and the rear or drawbar carrier must have the appropriate load capacity.

Yes, the muli can be returned to us within 14 days of delivery without giving reasons. The muli must be in new, unused condition. You bear the costs of the return shipment. Please contact us beforehand so that an allocation can take place.

If your deposited bank account has not been verified in your PayPal account, there may be a sending limit for your account. Typically, the price for a muli is above this limit. Further information on PayPal’s sending limits and how you can view and deactivate them can be found at the following link: https://www.paypal-community.com/t5/Tipps-von-den-Moderatoren/Limits/td-p/1024970?profile.language=de. Alternatively, you can use our other payment methods.

Yes, our bikes can be leased through these providers. We will be happy to make you an offer. Please send your request to info@muli-cycles.de

• Job bike

• MeinDienstrad

• bikeleasing.de

• German company bike

• lease a bike

• Bike on duty

• Business Bike

• eurorad

• company bike

• eleasa

• würth bike leasing

Sure, that’s possible. Simply select the option “Pick up yourself - pick up on site in Cologne” in the check-out under shipping

As far as possible, we will inform you of the delivery date in advance. As a rule, the forwarding agent will arrange a delivery date with you by telephone.

In the case of collection on site in Cologne, we will inform you after completion and arrange a handover date with you.

No, unfortunately we cannot offer used bikes.

No, the colors are strictly separated between the models.

Our factory store in Cologne is an exception. Here you can configure your muli for collection in the color of your choice.

No, we do not offer customization. For subsequent customizations, please contact your dealer.

The muli muscle has no locks as standard. However, you can configure the frame lock as an accessory. Please send your request to info@muli-cycles.de

If you already have a muli, you can have the dog flap retrofitted by us in Cologne or directly by a muli dealer near you.

If you are planning to order a new muli, you can add the dog flap directly from the factory in the configurator.

Officially, cargo bikes are not allowed on public transport as they take up too much space due to their excessive length and fixed load structure. With the basket folded down, the muli is about the same size as a normal bike and can therefore also be transported on the train.

No, if you want an e-muli with belt drive, then the muli Motor st pro is the right model for you.

The range is heavily dependent on the support level of the motor, the payload and the general route profile. With our muli Motor st and st pro, the range is usually between forty and one hundred kilometers.

With the muli Motor eu, you can cover around thirty to seventy kilometers on a full battery charge.

In winter, temperatures can drop significantly, which has a negative impact on the performance of batteries. Colder temperatures cause the chemical reactions in the battery to take place more slowly. This can lead to reduced capacity and shorter runtimes.

To optimize the performance of your battery in winter, we recommend storing it as warm as possible and, if necessary, warming it up before use.

Yes, the muli accessories have been developed in such a way that even the folded basket offers enough space for a child seat and rain cover, for example. A rucksack also fits easily into the closed basket.

The basket does not have an extra lock as standard.

However, you have the option of configuring our basket lock as an accessory.

This is used for quick, short-term load securing if there are two or more stops on the way home.

No, we do not make a recommendation.

The important thing is that it is a carrier-mounted seat. As a rule, child seats with universal mounts also fit our carrier.

If you are unsure, you are welcome to test it in our Factory Store or at one of our partner dealers.