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FAQ

Are the small tires detrimental to acceleration?
No, this is a widespread misconception. With smaller tires you are not slower and do not have to pedal more than with larger tires if the gear ratio is balanced by a correspondingly large chainring. As standard, the muli has a chainring with 50 teeth. The chainring can be changed.
Where is the muli made?
The muli is manufactured entirely in Germany. From the smallest bent tube to the last welded seam. From the powder coating to the final assembly. For us, it is of central importance not only to produce a sustainable means of transport, but also to make the production itself as sustainable, social and fair as possible.
Where can I have the muli repaired?
At all our dealers. In addition, except for the frame, steering linkage and basket, the muli has standard components that can be repaired in any bicycle workshop.
Can I return the muli when ordering online?
Yes, the muli can be returned to us within 14 days after delivery without giving reasons. The muli must be in mint condition. You bear the costs of the return shipment. Please contact us beforehand so that an allocation can take place.
Why is my payment with PayPal not accepted?
If your deposited bank account has not been verified in your PayPal account, it may be that there is a sending limit for your account. Typically, the price of a muli is higher than this limit. For more information about PayPal's sending limits and how you can view and deactivate them, please visit the following link: https://www.paypal-community.com/t5/Tipps-von-den-Moderatoren/Limits/td-p/1024970?profile.language=de. Alternatively, you can use our other payment methods.
Where can I see a preview of the color variants on offer?
The frame color does not change in the shop when you click on the corresponding color box, but in the thumbnail bar you will find a side view of the muli in each of the colours offered. Just click through.
Can I get a used muli through you?
No, unfortunately we cannot offer used bikes.
Can I also pick up my muli from you in Cologne?
Of course that is also possible. But please order via email with the request to pick up in Cologne. We need the full contact details with telephone number and billing address, as well as the delivery address if this is different. If you attach a screenshot of the shopping cart with your desired muli and possible accessories, that would be great. The invoice, which must be paid at the time of order, as well as the order confirmation will be sent by email.
When will my/our muli arrive and how will I be notified?
We indicate the estimated delivery times in the shop. When the muli is ready, we hand it over to the shipping company, which will then contact you to arrange delivery.
Where can I test drive the muli?
For test drives you are welcome to contact one of our dealers listed in the Dealers section. We will also open our first Showroom at our Cologne Headquaters soon.
How much load can the muli carry?
The maximum load for the basket is 70 kg. Please note the permissible total weight is 195 kg. This is made up of the tare weight of the muli, the load of the basket/luggage carrier and the tare weight of the rider. The luggage carrier may be loaded with a maximum of 18 kg and the seat post with a maximum of 100 kg.
What is the wheelbase of the muli?
The wheelbase of the muli is about 150cm.
From what age is the child seat suitable?
The child seat is suitable from the age of one. Important is that the children can sit upright independently.
Does the muli fit on a car rear carrier?
The muli fits on many common rear racks. Models with straight and continuous rails are particularly suitable. If the rails are not sized for the wheelbase of the muli, the front wheel can be removed and the down tube fixed to the rail instead.
Is the muli eligible for subsidy programs?
The muli is eligible for all current funding programmes for cargo bikes. You can find a complete overview of all subsidy programmes in Germany here: www.cargobike.jetzt
Does muli-cycles offer bike leasing?
Yes, our bikes can be leased through the provider Jobrad. We would be happy to make you an offer.

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