Legal Info

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Are the small wheels a disadvantage for acceleration?
No, this is a wide-spread misconception. With smaller wheels you are not slower and neither do you have to pedal more than with bigger wheels if the transmission is balanced through an adequately bigger chain ring. The standard muli has a chain ring with 50 teeth. If necessary, a bigger chain ring up to a maximum of 52 teeth can be implemented.
Is the muli also suitable for large persons?
Thanks to the adjustable seat post and the height-adjustable handlebar stem, the muli is adjustable to various body sizes. From a body height of more than 1,90m we recommend a test ride. 
Where can I have my muli repaired?
Except for the frame, handlebar and basket, the muli is made of standard constituents which can be repaired in every bicycle repair shop.
Can I return my muli?
Yes, the muli can be returned to us within 14 days after delivery without giving any reasons. The muli needs to be in an as-new condition. The customer needs to bear the return costs.
Why is my paypal payment not accepted?
If your paypal bank account has not yet been verified, it is possible that there is a sending limit for your account. Mostly, the costs for a muli exceed this limit. You can find further information on the paypal sending limit and how to monitor and deactivate it via the following link: https://www.paypal-community.com/t5/Tipps-von-den-Moderatoren/Limits/td-p/1024970?profile.language=de. Alternatively you can make use of our further methods of payment.
When is the muli with Shimano Steps engine available?
The e-muli with Shimano Steps drive will be available from summer 2020 at the earliest. Updated information on this topic will be available at regular intervals here, in the shop, blog or on our Facebook page facebook.com/Muli-Cycles.
Where can I see a preview of the offered colour variations?
The frame color does not change in the shop when you click on the corresponding color box, but in the thumbnail bar you will find a side view of the mulis in each of the offered colors. Just click.
Can the basket be disassembled and are there alternative attachments? 
The basket can be disassembled, but we do not offer any alternative attachments yet.
Can I get a used mule from you? 
No, unfortunately we cannot offer used bikes.

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